A large number of business users across the country required access to invoice and commitment status information for the departments and projects for which they were responsible. In addition, vendors and buyers needed payment scheduling information related to their invoices. Prior to the Alaris solution, a help desk in the AP department was used to respond to all inquiries. Alaris worked with the users and Payables management to design a series of web-enabled, guided queries. The web queries were carefully designed to provide optimal performance (often faster than Oracle forms) and intuitive navigation for the end-user. The information can be viewed on-line or downloaded to Excel for further analysis. The solution saved the company a significant amount of licensing costs compared to provided users with Oracle Payables Inquiry access.
Alaris exclusively led a global implementation of Oracle’s Service Suite for a large high technology, discrete manufacturing company. Modules included: Depot Repair, Teleservice, iSupport, Installed Base, and Service Contracts. Over 100 Million dollars of annual repair and field service business were moved from a variety of legacy systems, and consolidated onto Oracle. This fully integrated the service division with Finance and Supply Chain, enabling efficiencies such as streamlined service parts replenishment, automated order and shipment processing, and consolidated financial reporting. Additionally, with the rollout of iSupport, the company further leveraged benefits of Oracle’s integration in providing customers with a web-based portal to log service requests.
Implemented Oracle Project Costing and Billing, Project Contracts, OTL and Financials modules for a major DoD contractor. Key success factors included compliance with CAS and FAR regulations, total time accounting for labor costing, TCI and Value Added G&A methods, automation of federal Government billing formats (SF1034, SF1035, DD250, SF1443, T&M, etc.), billing by CLIN/ACRN, progress billing, and interface to Wide Area Workflow (WAWF). Leveraged multiple project and organization hierarchies to accumulate transaction detail into a simplified Datamart to support management reporting, audit requests, incurred cost submission, and other schedules. Additional business units are being added to the core infrastructure to increase the return on original investment.
Performed an upgrade for a major health insurance provider. Reviewed new features with module leads to increase productivity and eliminate customization. Examples included XML Publisher for various documents and reports, General Ledger journal approval workflow, and Report Manager repository. Refined technical migration path and minimized downtime using three passes in a test environment in preparation for final production cutover. Trained technical staff on new development tools and modifications to custom-developed code. Assisted end users with development and coordination of comprehensive test plans. Logged issues encountered and assigned responsibility for resolution and retesting as necessary. Managed service requests logged with Oracle Support and tracked necessary patches.