Oracle Service & Repair

Oracle Service & Repair

Clients turn to Alaris for the most effective and experienced resources in the industry to empower their Service organizations. Each member of our Service and Repair team has over a decade of experience across the Oracle Service Suite, including Depot Repair, Teleservice, Field Service, iSupport, Spares Management, Intercompany and Internal Repairs, Service Contracts, Installed Base, and Knowledge Management.

Successful delivery in this area cannot be limited simply to Service applications, but also requires a sound understanding and proven experience integrating Service and Repair processes with core ERP functions, such as Financials and Supply Chain. From materials planning to cost management, and shipping to human resource management, Alaris's Service and Repair team has the experience and knowledge to deliver a complete solution for your entire organization.

Featured Project - Oracle Depot Repair and Service Suite Implementation

Alaris exclusively led a global implementation of Oracle's Service Suite for a large high technology, discrete manufacturing company. Modules included: Depot Repair, Teleservice, iSupport, Installed Base, and Service Contracts. Over 100 Million dollars of annual repair and field service business were moved from a variety of legacy systems, and consolidated onto Oracle. This fully integrated the service division with Finance and Supply Chain, enabling efficiencies such as streamlined service parts replenishment, automated order and shipment processing, and consolidated financial reporting. Additionally, with the rollout of iSupport, the company further leveraged benefits of Oracle's integration in providing customers with a web-based portal to log service requests.

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